Hilton Berlin

Great location! The hotel is beautiful, however they didn’t do a good job at cleaning the room. There was dust everywhere, no vacuuming, every time seemed like they were rushing and moving on to next room. One time they didn’t replace the dirty glasses with cleans ones, another time forgot to put tissue paper in the bathroom and just other details that shouldn’t be missed at a hotel like Hilton. Room was hot but we were able to open the windows and that helped a lot. The front desk agents seemed nice at first but would give looks to each other and make faces in front of the guest when asked for a favor. We paid for a room with breakfast included and it was amazing. They have a buffet style breakfast with literally everything one could wish for. Just to name a few, fresh omelets, fresh fruit, vegetables, juices, champagne, all kinds of fresh bread, smoked salmon, pastries etc. They really did a great job on breakfast and that made such a huge difference during our stay. Room service was ok, we had to wait almost two hours for two spaghetti bolognese and when it got to us food was cold. Besides the cleanliness of the room and the lack of excellent customer service from the front desk agents we enjoyed our stay and would recommend to other people.

I ordered food twice. It was very good! The bed was very comfortable. the location was super convenient. I walked everywhere and took the train.

The hotel location is great! There are a lot of restaurants nearby, and most of the iconic places in Berlin are just a few minutes from the hotel. Also, the breakfast is good, and the staff are attentive.

The concierge Bernd, Bell Man Hass, and Lara at reception. Hass took the time to write me translations and also left a note to my boyfriend and I. Bernd was excellent at making bookings when they were even difficult. He even called me when one of the restaurants was going to need payment in cash, so I could be prepared. And Lara was professional, warm and a fun to talk to as time allowed. Also the Filipina receptionist at the breakfast room- Ms Lopez a dining staff. They Absolutely made my stay at the Hilton exponentially better.

Fantastic central location, helpful front desk and Bell Boy. Comfortable bed and pilllows. Good breakfast. Great pool.